Privacy Policy

Isle of Capri Casinos, Inc. (“Isle”) is providing this Privacy Policy to explain our practices and policies for collecting, using and sharing information collected from or about you. In the course of providing you with products and services, we may collect certain personal information that we understand may be considered private or confidential. In this Privacy Policy, terms such as “us” “we” and/or “our” refer to Isle and its subsidiaries and affiliates, owned, operated or managed by us or our affiliates the full list is available at islecorp.com/about/properties.

We respect your confidentiality and, as a general practice, do not provide information gathered about you to third parties, except as otherwise designated in this policy.

Information We Collect

We may collect and use information we believe is necessary to operate our business and provide you with the products and services you request. We may collect and maintain both Personal and Non-Personal Information needed for these purposes.

“Personal Information” includes any information by which you can be personally identified, such as your first name, last name, address, phone, email address, credit card number, social security number, Fan Club member number, date of birth, purchase information, gaming information and other similar information. You may provide us with Personal Information under a wide range of circumstances, such as when you use your Fan Club card at one of our gaming devices, submit information to us through our websites or mobile applications, sign up for or send us email or text messages, install or use one of our mobile applications, sign up for Fan Club, log in as a Fan Club member, book a reservation, enter an online promotion, sign up or log in to play one of our free social games online, request information, submit an application for employment, apply for credit, or provide feedback in a survey, or interact with us through social media.

“Non-Personal Information” is information about you that does not personally identify you and is most commonly obtained through your use of our websites, mobile applications and visits to our businesses.

How We Use Your Information

We will use the information you provide to us for the specific purposes for which you provided the information, as stated at the time of collection. Additionally, we may use your information for other purposes to operate our business such as:

  • to operate our Fan Club program;
  • to notify you about promotions and special offers regarding our products and services or those provided by associated third parties;
  • to execute, analyze and enhance our marketing communications and strategies;
  • to improve the products and services we provide you and develop new products and services;
  • to track your use of the gaming devices and other amenities at our properties;
  • to track your use of our websites and mobile applications for our internal market research;
  • to ask for your participation in our surveys;
  • to generate aggregate statistical studies about our customers;
  • to contact you in response to your inquiries, comments and suggestions;
  • to protect and defend our rights or property or enforce our agreements with you;
  • to cash your checks, extend you credit, process credit card and/or other financial transactions;
  • to contact you when necessary; and
  • otherwise with your consent or as permitted or required by law.

How We Protect Your Personal Information

We use security measures to protect your personal information and to control access to it, including computer safeguards and monitoring, and secured files and buildings to control access. We use secure encryption to protect the transmission of the information you give us. Do not email us sensitive information such as a Social Security or account number. We permit only authorized employees and contractors, including but not limited to consultants, to have access to nonpublic personal information of our customers. Despite these efforts, please understand that no system is perfect or can guarantee that unauthorized access or theft of data might not occur.

Disclosure of Your Information

We will share your Personal and Non-Personal Information with affiliated persons and entities of Isle.

Additionally, we may share your Personal and Non-Personal Information with non-affiliated third parties in the following situations:

  • If you enroll in any of our responsible gaming exclusion programs;
  • For non-marketing purposes, such as processing and fulfilling reservations or purchases;
  • To the extent such disclosure is mandated to comply with a court order or with a subpoena, search warrant or other valid legal process;
  • To comply with requests of government or law enforcement entities or legal, regulatory or administrative requirements of other governmental authorities;
  • To protect and defend us, or our subsidiaries and affiliates, and all of their or our officers, directors, employees and agents in connection with any legal action, claim or dispute;
  • To satisfy any contractual obligation to indemnify our contractors, business partners or alliances, or other third parties in connection with any legal action, claim or dispute;
  • To enforce the terms of service or use of any of our websites, applications or services;
  • To prevent imminent physical harm or threats to public safety;
  • To third-party vendors that perform functions such as credit card transactions;
  • To prevent fraud;
  • To engage in debt collection;
  • To keep your credit card on file for future purchases, unless you tell us not to;
  • To ensure minors do not unlawfully enter our facilities;
  • Otherwise with consent or in our discretion if we believe in good faith that disclosure is necessary or advisable;
  • In connection with an acquisition, merger, restructuring, sale, reorganization or other transfer involving any of our properties or all or any portion of our business;
  • As permitted by law, we may share the information we collect from and about you with non-affiliated third parties.

We may share certain limited information about you with other companies with whom we have joint marketing agreements or other businesses with whom we have a contractual relationship (“Marketing Partners”), who may contact you as part of a third-party promotional program or loyalty program. We require these providers to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided to them.

Video Surveillance

We are required to utilize surveillance systems to monitor all gaming areas and sensitive areas of our properties. Additionally, some public non-gaming areas of our casinos are monitored. Video surveillance cameras are required by law and are used for security purposes and to protect us, our customers and employees against potential violations of criminal or civil laws. Surveillance camera output is monitored by our employees and contractors and may be viewed by law enforcement and regulatory authorities.

Age Policy

With the exception of our racing and pari-mutuel operation and cardroom at the Isle Casino Racing Pompano Park where the legal age is 18, as well as mobile applications, persons under the age of 21 are not allowed to gamble at our casinos, accept or redeem offers related to gaming, or participate or win contests unless otherwise noted.

Changes to this Privacy Policy

Over time, it may be necessary to modify or supplement our Privacy Policy. When we make changes, we will post the changes to our websites and change the date at the top of the policy. The amended Privacy Policy will be effective upon posting on the Site. We encourage you to visit our websites from time to time to review our Privacy Policy in the event it has changed. Your continued provision of information to us or use of our websites following the posting of changes to the Privacy Policy means that you accept the changes and our use of your Personal Information in accordance with the revised Privacy Policy. If we make any material changes, we will also provide our current Financial Services customers with revised notices as described below.

SPECIAL PROVISIONS FOR FINANCIAL SERVICES CUSTOMERS

Information Collected in Connection with Financial Services

If you are a customer who utilizes our credit or cash advance services, we may collect the following additional information from or about you:

  • Information we receive about you from others, including credit bureaus, relating to your credit history and financial transactions with others.
  • Information about your transactions with us, including your payment history and/or gaming activity with any casinos.
  • Other information necessary to effect, administer, or enforce the credit transaction.
If you cash a check with us, we may collect the following additional information from or about you:

  • Information we receive about you from others, including check verification services, relating to your financial transactions with others.
  • Information about yourself and the check necessary to complete the transaction, such as name, address, telephone number and forms of identity such as a driver’s license.

We limit disclosure of this information to our service providers as necessary to effect, administer, or enforce a transaction you request or authorize, or in connection with maintaining or servicing your account.

Annual Notices and Material Changes to Our Privacy Policy for Certain Financial Services Customers

If you are a current credit or cash advance customer, we will provide you annual notice of this Privacy Policy for Financial Services Customers as part of a regular consumer communication, by letting you know that this notice is available online and in paper by request at [email] and [phone number]. If we make material changes to this privacy policy relating to financial services, it will be noted on this website immediately, as well as in the annual notice.

PRIVACY POLICY RELATED TO THE USE OF OUR WEBSITES AND MOBILE APPLICATIONS

In addition to the practices and policies described above, the following apply to our websites (each a “Site”).

Traffic Data, Cookies and Similar Technologies

Non-Personal Information we may automatically track and collect includes but is not limited to the following: (i) Internet Protocol (IP) address, (ii) domain server, (iii) operating system, (iv) date, time and duration of your visit to our websites, (v) geographic location based on IP address and (iv) type of Web browser as well as which web pages you visit on our Site (“Traffic Data”). This information is used to evaluate website use and for other marketing purposes.

We use cookies and other technologies on our Sites. Cookies are small text files offered to your computer by servers in order to keep track of your browser as you navigate the Site. Cookies may be stored on your hard drive in which case they remain on your hard drive until deleted, or in temporary memory in which case they are deleted when you shut down your browser or turn off your computer. We may use cookies and similar technologies to identify who you are and may use them when you visit our Site, click on our ads, or open our emails. Cookies also enable us to remember your user preferences for our Site. In addition, if you choose to provide us with Personal Information, we may store some items of your Personal Information and use it with the Traffic Data to better personalize your experience on our Site. Cookies and other technologies may also be used for site maintenance and analysis, performing network communications, authenticating users, serving contextual advertisements, and protecting against fraud and theft. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. You can block or remove cookies using your Internet browser’s settings. If you block or remove cookies, your ability to perform certain transactions, use certain functionality, and access certain content on our Site may be affected. Please note, accessing membership on My Fan Club Rewards requires cookies to be enabled.

We may use information we collect and that you provide to assist us and our Marketing Partners in delivering online advertising that is relevant to your interests. We may work with social media networks and advertising providers to provide you with advertisements that are likely to be of interest to you. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

There are “do not track” or similar browser choices available to internet users with respect to online web activity, but given the present lack of consensus of what constitutes an informed election, appropriate trigger or breadth of scope of such choice, our Site will continue to operate as described in this Policy, whether or not a “do not track” signal is received.

Online Security

We use security safeguards to protect the Personal Information that we collect from unauthorized access. However, due to the design of the Internet, we cannot guarantee that communications between you and our servers will be completely secure or free from unauthorized access by third parties.

LINKS

We may have hyperlinks to outside websites on our Sites. By accessing another website from our Site, you hereby release us from any and all liability for your use of such link and website. We are not responsible for the content that appears on these other websites. We have no control over the content of outside websites. Once you access another website, be aware that we are NOT responsible for the privacy practices of such other websites. This privacy policy does not apply to such websites. You should always use extreme caution when disclosing private information to such websites. We encourage you to look for and review the privacy policy of each and every website that you visit through a link or advertisement.

Non-U.S. Residents

Unless otherwise specified, our Site and material provided on our Site are solely for promoting products, programs, and business operations within the U.S. If you do not reside in the U.S. and are visiting this Site, if you provide Personal Information to us, it may be transferred to and processed on computers in the U.S. and other countries. Do not provide your Personal Information to us if you do not want this information to be transferred outside of your country, or if the laws in your country restrict these types of transfers. Instead, please contact us using the information provided in the section titled “Contact Us.” Your provision of Personal Information to us will be handled in accordance with this Privacy Policy. Your provision of Personal Information to us through this Site means that you agree to the terms of this Privacy Policy.

Mobile Applications

If you install or use one our mobile applications, we may collect and use technical data and related information, including but not limited to technical information about your mobile device, system and application software, and peripherals, that is gathered periodically to facilitate any upgrades, product support and other services to you (if any) related to the application, and to provide services or technologies to you.

You may install and download our applications without providing any personal information to us. However, in order to use certain features of our mobile applications we may need to collect your personal information. For example, in order to benefit from an application’s location-based features, such as receiving special offers for casinos or resorts close to your location, you must allow the application to transmit, collect, maintain, process and use your location data, including the real-time geographic location of your mobile phone (the “Location Data”). You may withdraw this consent at any time by turning off the location services settings on your mobile device. Disabling such features will not impact the non-location based functionality of the application. We may also offer the ability to sign up for certain products or services through a mobile application, in which case you will need to provide the personal information necessary to sign up for the applicable product or service Personal information collected through our applications will be maintained, used and disclosed in accordance with our Corporate Privacy Policy.

OPTING OUT OF COMMUNICATIONS, DIRECT MAIL AND THIRD-PARTY MARKETING

Unsubscribing From Email, Text Messaging, Phone Calls

If you are a Fan Club member and would prefer not to receive further emails, text messages or phone calls from us, you may click on the “unsubscribe” link found on the bottom of all our email communications. You can also unsubscribe from emails, text messages and phone calls (i) by visiting a Fan Club located at any of our casinos (ii) completing a contact us form online (iii) by calling your local Isle or Lady Luck property or (iv) by sending us a request in writing.

Opting Out of Direct Mail from Us

We may from time to time send promotional materials to you by direct mail. If you do not want to receive promotional materials by direct mail from us, you may opt out by (i) visiting a Fan Club at any one of our Casinos (ii) complete an online request form under the contact us section of the website (iii) by phone or (iv) by sending a request in writing. You can also log into your Fan Club Membership and update your preferences at www.myfanclubrewards.com.

Your California Privacy Rights

If you are a California resident, you may ask us to refrain from sharing your personal information with third parties for their marketing purposes. Please tell us your preference by contacting us at privacypolicy@islecorp.com or the following address:

Isle of Capri Casinos, Inc.
600 Emerson Road, Suite 300
St. Louis, MO 63141
Attn: Chief Compliance Officer

How to Access, Update and Correct Personal Information

In order to ensure that all of your Personal Information is correct and up to date, visit your nearest Fan Club and speak to a customer service representative who can assist you.

Contact Us

If you have questions regarding this Privacy Policy, please contact us through one of the following methods:

Email: Send an email to privacypolicy@islecorp.com

Mail:
Isle of Capri Casinos, Inc.
600 Emerson Road, Suite 300
St. Louis, MO 63141
Attn: Chief Compliance Officer